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 > Home > City Hall > Departments > Community Services > Ruth Inch Memorial Pool > Registration information

Registration information

Emily Group Lesson  DID YOU KNOW? Our Red Cross Water Safety Instructors complete more than 60 hours of learning, followed by practice teaching before teaching on their own.

REGISTRATION OPTIONS
Computer Image  OR       Phone Image      OR      Person Image      
Econnect - 24 hours a day
* Visit www.econnect.yellowknife.ca
* Have your barcode, family PIN number and course number ready.
* Method of payment: VISA or Mastercard
* Facilities may not be booked online.
* Under My Account click Forgot My Password to retrieve your account information or call the     Booking Clerk at 669-3457.

Telephone Booking Clerk (867)669-3457 or Ruth Inch Pool (867)920-5683
* Phone-in hours vary depending on location office hours (listed under in Person below)
* Have all registration information ready to give over the phone (name, phone, date of birth, course #, payment information etc.)
* Method of payment: VISA or Mastercard

In Person  at the Fieldhouse 45 Kam Lake Road
or Ruth Inch Pool 6002 Franklin Ave
* Fieldhouse Booking Clerk Hours
  Monday to Sunday (9am-9pm)
* RIMP Cashier Hours
  Saturday to Monday (9am-8pm on lesson days or 12p - 8p w/o lessons)
  Tuesday to Friday (9am-9pm)
* Method of payment: cash, cheque, Interac and VISA or Mastercard

REFUND POLICY
* 100% refund if a program is cancelled due to insufficient registration.
* No refunds will be issued following a program mid-point.
* 100% refund with written request 48 hours before commencement of a program. If a program has commenced, refund reflects a percentage of the program remaining from time of notification. All requested refunds made after program commencement are subject to a $20 service fee.
* $30 fee for cheques returned NSF.

CANCELLED COURSES
Regretably, if a minumum of registrations is not met, we may have to cancel classes. These decisions are made two business days prior to the start date. If a program has been cancelled, you will be notified by phone as soon  as possible.

RECEIPTS
Please keep your program receipts. A $25 fee will be charged for all reprints.

You can now print off your own tax receipts free of charge online at
www.econnect.yellowknife.ca.

REGISTRATION TIPS


USE THE WAITLIST - Patrons are strongly urged to use the waitlist option on the computer system. We are constantly monitoring our classes to see what is filling and we will add classes (if possible) based on the number of registrants on the waitlists.

REGISTER EARLY - Register early to avoid disappointment. Classes that are not filling up may be cancelled to make room for classes that have a waitlist.

REGISTER BASED ON ABILITY – Swim lessons are a progression and putting children in higher levels based on a convenient schedule results in learning gaps for the child and lost time for the rest of the class. Children should be registered in the level recommended by their previous Instructor. Individuals not following this policy will be removed from the class if it is determined that they are not in the correct level. If there are no spaces left in the proper level patrons will have to wait until the next available session to register in the appropriate class.

IF YOU DO NOT KNOW WHERE TO REGISTER – We can provide a quick evaluation of your child with a qualified Instructor who can advise where to place your child. These evaluations can be set up with Renee at 920-5607. If you are registering on-line you may choose to use the charts provided on page 10 and 11 to see where your child fits in the program. Finally, a call to the pool 920-5683 and a discussion with the staff should allow us to help place your child in a program that is best suited to their abilities.

RED CROSS PRESCHOOL VERSUS RED CROSS SWIM KIDS LESSONS – Red Cross lessons are designed with a late starter option so that school age children do not start to learn with preschoolers. Red Cross Swim Kids 1 is for school aged beginners and is equivalent to a Sea Otter or Salamander class but is designed for older children. Patrons can choose to finish the Preschool levels and then move into the school aged program (usually entering the program at RCSK Level 3).Patrons do not have to finish the Preschool levels before moving on to the Red Cross Swim Kids. Children 5 years and older can enter the school aged program if they are more comfortable in that setting.

LESSON CHANGES - In order to provide the most cost effective lessons, some levels may be combined or start times changed from those advertised in the Recreation Guide. Patrons will be notified of the changes and can decide to continue at the new time or take a full refund.

WHAT TO EXPECT AT YOUR SWIM LESSONS!

In General – Lessons should begin on time, be active and wet for the majority of the time and some Instructors will allow 2 to 3 minutes in the hot tub at the end as warm up time. When the Instructor clears the pool the lesson is complete and students are not permitted back in the water. Staff is moving on to their next group of students and therefore it is unsafe to remain in any pool. Children who are waiting for their lessons are also not permitted in the water as it is not a designated public swim time.

First Day – Instructors will meet their class on the pool deck and take them to their designated meeting place. Please present your child’s last Red Cross progress card to the Instructor. Instructors will screen students to ensure they are registered in the appropriate level.

Day 5 – Midterm reports will be issued at the end of today’s lesson. The reports will let you know how many times the Instructor has seen each skill (3 needed for completion), which skills need work and how to practice.

Last Day – Progress Card Day! The card will outline the student’s successes and challenges this session. It also indicates which level to register your child in the next time they take lessons. If the level is complete, the card will have a Red Cross badge or sticker. If there are more skills to complete no stickers or badges are given out and the card will indicate which skills or strokes require more work.

For more information contact the pool at 920-5683.


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