YATS Trip Booking

YATS offers three types of trip reservations: reserved trips, subscription trips and demand trips. All trips can be booked by calling (867) 873-8901 between 8:00 am and 5:00 pm weekdays and Saturdays.

A reserved trip is one where travel arrangements are made in advance by calling the YATS scheduling line within the prescribed booking period. Once made, this reservation is guaranteed, subject to normal service delivery guidelines (for example, suspension of service due to inclement weather).

A subscription trip is one that occurs on a regular basis (same days of the week and same time of day). Only one call is needed to create a subscription reservation that will continue until you request a change. You may make a change to this type of reservation once in a three-month period. If you need frequent changes, your needs will not be met by the subscription service.

A demand trip is one where the trip request is made on the day of travel by calling the YATS scheduling line. YATS has a limited capacity to accommodate these trips, usually governed by trip cancellations. Where possible, YATS will attempt to meet these requests.

On Time Performance

To maintain flexibility to accommodate as many passengers as possible, YATS vehicles may be scheduled to arrive a little before or after your designated pick-up time. The YATS vehicle may arrive 15 minutes before or up to 15 minutes after your scheduled pick-up time. Customers are requested to be ready 15 minutes before the scheduled pick-up time.

No vehicle will be authorized to leave the pick-up point before a minimum of 5 minutes after arrival.

• Example: Scheduled pick up time is 9:00 am. YATS vehicle arrives at 8:50 am and passenger is not ready. Driver will not be authorized to leave until at least 8:55 am.
• Example: Scheduled pick up time is 9:00 am. YATS vehicle arrives at 9:15 am and passenger is not ready. Driver will not be authorized to leave until
  9:20 am, 5 minutes after arrival.

Attendants and Guests

One attendant may accompany a rider, free of charge, when the rider’s eligibility and registration requires an attendant. The attendant must be picked up and dropped off at the same location as the rider.

To be eligible for attendant transportation, riders must include this information in the initial eligibility application, and inform the YATS staff at time of trip booking.

Attendants cannot be registered YATS users.

If a rider’s registration information indicates the requirement for an attendant, travel will not be permitted without attendant.

Guests are limited to immediate family members or one other person. Guests pay the regular fare. Guests must be picked up and dropped off at the same location as the rider.

YATS staff must be informed of guests travelling at time of booking. Alternative travel times may be necessary to accommodate accompanied travel, depending on availability.

Mobility Aids/Service Animals

Wheelchairs should be in good working order with functional brakes. Lap belts are recommended for all wheelchair users.

If there is a question about whether a mobility device can be accommodated, passengers must call YATS prior to booking a ride.

Due to limitations on the capacity of lift devices, the combined weight of passenger and mobility aid cannot exceed 275 kilograms (600 pounds).

Canes, walkers and other portable mobility aids are always accepted.

Riders who require the use of a service animal must include this information in their initial or updated eligibility application. These riders may bring their animals on board any YATS vehicle free of charge.