Programs

New Program Registration Software

Last Updated: January 17, 2020 

On December 2, 2019 we replaced our Program Registration Software eConnect with YKrec(Yellow Button below). You will be required to create a new account to proceed.  We have compiled some information about this below.  If you have any questions, please call 669-3457 or email cs@yellowknife.ca

What is happening?

The City of Yellowknife is excited to launch our new YKrec online recreation services. This will replace the old eConnect platform. This new tool is easy to navigate, efficient and quick, providing residents with streamlined access to all our programs and services offered.

Why are you changing the recreation software?
Our old software served us well for over 15 years but is no longer being updated or supported by the manufacturer.

What does this mean?
This means that all residents will be required to create a new account. You are able to create your account NOW! Watch this video tutorial on “How to create a new account”.

Will I need to create separate accounts for my family members?

No, as part of this new system you’ll be able set up all family members at one time and you can easily add and manage your family members’ recreation accounts under one group.

What’s changing for Flexi Passes and other admission fees?

The 10 punch passes will now be referred to a vouchers. These vouchers can only be used during the following time period at the Ruth Inch Memorial Pool and or Field House.  7 days a week from 9:00 am – 9:00 pm.

If you currently have a Ten Punch pass please return it to one of our friendly staff at City Hall, the Fieldhouse or the Ruth Inch Memorial Pool. They will assist you by requesting a refund for the portion of your pass that has not been redeemed.

Existing Flexi Passes will stop working when YKrec goes live on December 2^nd.  If you paid for your Flexi Pass by credit card, the unused portion will be credited back to your credit card on your first visit to one of our facilities on or after December 2^nd.  If you paid for your Flexi Pass by any other method, our staff will work with you to make arrangements for a refund. Please be aware that debit card refunds can only be processed at City Hall.

What about existing bookings, like swimming lessons or facility bookings?

If you have registered for a swim program that is starting after January 1, 2020 the City will transfer your enrollment into the new YKrec system for you.  Please call the Ruth Inch Memorial Pool at 920-5683 for more information.

All previously confirmed facility bookings will be transferred over to the new YKrec system. If you have already booked a facility after December 2, 2019, your rentals will be transferred over to the new YKrec system.  Please call 669-3457 for more information.

What about my gift cards or certificates?

Anyone who wants to redeem an unused Gift Card from the eConnect system must bring it to City Hall from Monday to Friday between 8:30 am and 5:00 p.m. A Customer Service Representative will help you redeem the card for credit on your new YKrec account.

In our new YKrec system we will be selling Gift Certificates. In order to buy someone a Gift Certificate you must provide us with the person’s name and information prior to the purchase. A credit for the value of the Gift Certificate will be applied to the person’s account and will be immediately available for their use. The certificate provided by the City will show the value of the credit available for use by the recipient.  

What will happen to any credit that I may have in my old eConnect account?

City Staff have been working to refund credits back to residents for the past several months leading up to implementation of YKrec. By December 2, 2019 most credits will have been refunded.

If you think you have a credit on your eConnect account and are not sure if you have been refunded or if you have a question about the balance on your old account, please email customerservice@yellowknife.ca or call us at 920-5600 Option (0) and one of our Customer Service Representatives will assist you.

What will happen to my Access for All account?

Residents with an access for all pass can bring their existing pass to any of the facilities listed below during the specified hours to set up their new YKrec account.  Your bus passes remain unchanged.

How can I go book a facility rental?

To ensure a smooth transition to the new YKrec system residents will be able to make a booking request for any time period after December 31, 2019 by completing this Facility Booking Request Form. Once your request has been reviewed and approved you will be emailed with a booking confirmation. Alternatively, you can request a booking by visiting any of the facilities listed below at the designated times or by contacting the booking clerk at 669-3457. 

During the transition period, facility availability will not be available to view online. After everything is transitioned to the new YKrec system, more booking options will be made available. Thank you for your patience.

Low income families and/or individuals may be eligible for Access For All which gives free access to our recreational Drop-in Programs.  

You can register for all city programming online (below);  in person at the Ruth Inch Memorial Pool, Fieldhouse, or City Hall; or by phone at 669-3457

Notice:

During the course of programs that are offered by the City of Yellowknife, photos may be taken for use on the City's website or in other promotional material.

By registering for or participating in any City of Yellowknife program, you are agreeing to have your image taken, recorded, stored and reproduced.

If a photo of you is published which you would like removed, please contact the Programs Coordinator by phone at 920-5606 or by email.