Coronavirus Disease (COVID-19)
As the Novel Coronavirus: COVID-19 outbreak continues to evolve around the world, the City of Yellowknife is working with partners to manage potential impacts within our community. This includes working with the Government of the Northwest Territories and residents to plan for and mitigate impacts, and ensure continuity of local essential services.
The GNWT Department of Health and Social Services is the lead for information and response to pandemic planning in the NWT, and the City continues to work with them and follow their advice. Get the latest updates from the GNWT Department of Health and Social Services or the Government of Canada about (COVID–19).
The City Planning to Emerge Wisely | ||||||||||||||||||
The City of Yellowknife is pleased to be planning the re-opening of City programs, services and facilities, in line with the GNWT’s recent ‘Emerging Wisely’ announcement. To ensure that we re-open safely, and are following capacity and other restrictions that are in place, many factors must be considered. The City would like to thank residents for your ongoing patience as staff work to do this in a planned and safe manner, as quickly as possible. The City’s top priorities remain public and staff safety, and continued essential service delivery. The City is developing its’ re-opening schedule and will communicate all updates with the public, via the City webpage and on social media. Residents can also contact the City by emailing CustomerService@yellowknife.ca or calling 920-5600 |
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What Can I Do to Protect Myself and Others Around Me? | ||||||||||||||||||
Everyone has a role to play. There are a number of best practices to prevent it and how to try to keep it from spreading if you do get the virus, including:
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What is the City Doing to Prepare? | ||||||||||||||||||
The City of Yellowknife is currently working on a number of things:
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What City Facilities and Programs have been Affected? | ||||||||||||||||||
The health, safety and wellbeing of all community residents and our staff is the City’s top priority. To this effect, as a pre-emptive measure, the following City facilities will be closed to the public until further notice:
ESSENTIAL SERVICES All essential City services are continuing and residents can still contact the City by calling 920-5600, emailing CustomerService@yellowknife.ca or visiting our website.
The City encourages residents to continue accessing City services online, by emailing CustomerService@yellowknife.ca or visiting our website wherever possible. The City asks all users who visit City facilities to respect the physical distancing guidelines as set out by the GNWT and to follow all signage in place at individual facilities. Everyone must check-in and out with the front desk which will be located at each facility entrance. Anyone experiencing fever, new or worsening cough, shortness of breath, tiredness, muscle aches, sore throat, runny nose, headache, diarrhea, loss of appetite, loss of taste, or loss of smell should not enter. PREVENTION The City has increased efforts to sanitize and keep clean any facilities and services remaining open and operational, and has posted information in City facilities, to help inform residents on how to protect themselves and each other. |
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What if I Owe the City Money? | ||||||||||||||||||
Citizens and businesses are encouraged to keep their accounts current by using the City’s online services, making payments through their banks, mailing or dropping off cheques at the City Hall drop box, or calling City Hall. Payments may also be made in-person at City Hall between 11:00 a.m. and 2:00 p.m. weekdays. In recognition of the current extenuating circumstances, the City will continue to waive penalties on late payments until the end of this year. However it is important to note that as of January 1, 2021, interest will again accrue on ALL overdue amounts. Therefore, citizens and businesses are encouraged to ensure their accounts are current by this date. Those who are not able to do so are encouraged to contact the City to enter into a payment plan. |
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What are the current Northwest Territories travel restrictions? | ||||||||||||||||||
Until further notice, as ordered by the NWT Chief Public Health Officer Dr. Kami Kandola, all travel into the Northwest Territories is prohibited, with limited exceptions for residents and certain service providers, to combat COVID-19 in the territory. NWT residents returning from outside the NWT from any Canadian or international destination must self-isolate. Those returning who do not have accommodations in which to self-isolate when they return should contact protectnwt@gov.nt.ca or 1-833-378-8297 between 8 a.m. and 8 p.m. 7 days a week. Each case will be assessed and appropriate measures will be taken to facilitate self-isolation. For more information on Travel Restrictions for entering NWT, visit GNWT Public Health Services. |
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How Can I Physically Distance Myself? | ||||||||||||||||||
For residents who are social distancing, the City would like to provide the following links, tips and ideas for keeping busy:
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How to Stay Informed? | ||||||||||||||||||
There is a lot of information available on COVID-19 and we urge you to keep informed through official websites such as the Government of Canada Public Health Services or the GNWT Public Health Services. |
It's important for us all to remain calm and thoughtful, get information from reliable sources, take precautions to keep you and your families safe, and remain community-minded supporting friends and neighbours who may need a little more support if you can.
Additional Resources
- Contact Tracing Form (City Facilities)
- Handwashing Poster
- Healthy Respiratory Practices Poster
- Social Distancing Poster
Contacts
- Animal Licence Look-up
- Applications, Forms, Licenses and Permits
- Apply for a Building Permit
- Apply for a Development Permit
- Bids and Tenders
- Building Permit Status and Fees
- Building Permit Upload Submittals
- Business Directory
- Career Opportunities
- Check Council Calendar
- CityExplorer (Interactive Maps)
- Click & Fix YK
- Contact Tracing Form (City Facilities)
- Development Permit Status and Fees
Hours of Operation
Winter Hours effective following the Labour Day Weekend
until prior to the Victoria Day Weekend (September to May)
Monday to Friday: 11:00 a.m. to 2:00 p.m.
Saturday and Sunday: Closed
Summer Hours effective following the Victoria Day Weekend
until prior to the Labour Day Weekend (May to September)
Monday to Friday: 8:00 a.m. to 4:30 p.m.
Saturday and Sunday: Closed
Mailing Address & Phone Numbers
Yellowknife City Hall
4807 - 52 Street, P.O. Box 580, Yellowknife, NT X1A 2N4
Switchboard - (867) 920-5600
Mayor/City Administrator - (867) 920-5634
Booking Clerk - (867) 669-3457
Municipal Enforcement (MED) - (867) 920-5630
After Hours (MED) - (867) 920-2737
After Hours (Public Works) - (867) 920-5699