Coronavirus Disease (COVID-19)

The City of Yellowknife is pleased to be planning the re-opening of City programs, services and facilities, in line with the GNWT’s recent ‘Emerging Wisely’ announcement. To ensure that we re-open safely, and are following capacity and other restrictions that are in place, many factors must be considered. The City would like to thank residents for your ongoing patience as staff work to do this in a planned and safe manner, as quickly as possible. The City’s top priorities remain public and staff safety, and continued essential service delivery.

The City is developing its’ re-opening schedule and will communicate all updates with the public, via the City webpage and on social media. Residents can also contact the City by emailing CustomerService@yellowknife.ca or calling 920-5600

• Framework for Recovery - City of Yellowknife COVID-19 Response to Emerging Wisely

• Wash your hands often with soap and water or hand sanitizer, particularly after  sneezing, blowing your nose or coughing.
• Clean and disinfect in your home
• Stay home if you are sick
• If you are sick, avoid close contact with others
• Turn away and cover your nose/mouth when you sneeze/cough with a disposable tissue, or sneeze/cough into your elbow
• Throw used tissues into the garbage

• Connecting regularly with the Office of the Chief Public Health Officer at Health & Social Services (GNWT) to stay apprised of current information and potential/planned actions
• Planning for our role if COVID-19 becomes a significant issue for our community, and the actions we will take if a response is required through emergency planning and business continuity planning
• Increasing the work to keep any facilities and services remaining open facilities clean/virus free - both with our staff and with contracted janitorial service providers
• Ensuring information from the correct/expert sources is available and accessible
• The City has stepped up its efforts to sanitize public transit and public spaces, and signs have been posted at city buildings that remind those entering that they should stay away if they exhibit cough, fever or flu-like symptoms.

The health, safety and wellbeing of all community residents and our staff is the City’s top priority. To this effect, as a pre-emptive measure, the following City facilities will be closed to the public until further notice:

• Multiplex
• Ruth Inch Memorial Pool
• Yellowknife Community Arena
• Curling Club

ESSENTIAL SERVICES

All essential City services are continuing and residents can still contact the City by calling 920-5600, emailing CustomerService@yellowknife.ca or visiting www.yellowknife.ca

EVENTS

Events and programs run by the City have been suspended and the Yellowknife Visitor Centre, which is currently run out of City Hall, has been closed. The City will update residents as the situation develops. For information on programs, memberships and refunds, visit www.yellowknife.ca/programs. 

PARKING

Effective Thursday, July 2, 2020, following the Canada Day holiday, all parking meter restrictions and fees will be enforced. This includes parking meter time limits, restrictions on Franklin Avenue, and all other parking restrictions. Payments can be made using the MacKay Pay application or with coins.

Parking passes that were valid while the City was offering free parking, will be extended by three months. Residents who wish to renew, purchase or register for parking passes can do so by emailing med@yellowknife.ca or calling 920-5630.

TRANSIT

Masks or face coverings are mandatory on Yellowknife Transit. There will be a reduced capacity of 25 people in buses to accommodate distancing guidelines mandated by a Public Health Order (24 passengers). Passengers are asked to enter through the front doors and exit through the rear doors.

Exceptions Regarding Face Coverings:

There are exceptions for:

• Children under 2 years of age;
• Persons with an underlying medical condition which inhibits the ability to wear a mask or face covering;
• Persons who are unable to place or remove a mask or face covering without assistance;
• Transit employees behind a physical barrier or shield.

For more information, visit our transit page.

GARBAGE

Residents can access the Public Drop-off (PDO) at the Solid Waste Facility (SWF) to dispose of their waste from 11:00 a.m to 4:15 p.m. Tuesday through Sunday. The Solid Waste Facility will be closed to the public every Monday. 

Contractors may continue to access the Solid Waste Facility during regular business hours, Monday through Friday, and the City will continue residential waste collection.

Salvaging has returned to the Solid Waste Facility. During SWF opening hours, from 11 a.m. to 4:15 p.m. Tuesday to Sunday, salvaging may take place in the Public Drop-Off area. For the safety of the public and SWF staff, please follow all guidelines as issued by the Chief Public Health Officer and all signage in place.

The City has returned to the regular biweekly cart collection schedule. Click here for more information.

TRUCKED SERVICES

Residents are reminded to keep access to their garbage bins, sewage pumpouts and water delivery clear. Due to recent measures implemented in preparation for the potential impacts of COVID-19 these areas have been difficult for City contractors to access.  Please be advised that if access to your pump outs or garbage bins is blocked service delivery will not be possible.

WASTE PRACTICES

During this time, the City asks residents to be mindful of their waste practices, to help our staff continue to deliver essential services, including residential and commercial waste and organics collection.

Here are a few simple steps we can all take to help ourselves and each other:

• Do not flush baby wipes, disinfectant wipes, shop towels, or other similar products. These types of materials, even when labelled ‘flushable’, increase sewage system blockages and potential damage to personal property - especially in Yellowknife’s cold temperatures, where we are prone to freezing.
• Reduce and divert waste as much as possible. Residents should bring recyclables to the Blue Recycling Depots and put food waste in green carts. Until further notice, dog waste will be allowed in black carts. If safe to do so, residents should store large items, such as pallets, until further notice.
• Compress black cart waste, when it is safe to do so, to optimize space.
• Water delivery and sewage pump-outs are continuing as scheduled. The City asks residents on trucked water and sewer service to conserve water as much as possible and maintain clear access to delivery points. This will allow service delivery providers to address any increased demand that may occur, and lower any potential impacts on services.

The City recognizes that there is a handful of residents without access to regular garbage collection, or who require access to the Solid Waste Facility for honey bag drop-off. These residents should contact the Solid Waste Facility at swfinfo@yellowknife.ca or (867) 669-3406 to set up an appointment.

The City will continue to evaluate service delivery as the situation develops and will inform the public of any changes.

CITY HALL

City Hall is open to the public from 11 a.m. – 2:00 p.m., Monday to Friday. Access will be available via the lower entrance on 49 Avenue only. To access the Customer Services desk in the main lobby, the elevator should be used, one person at a time unless users are from the same household. The Municipal Enforcement Division (MED) service desk on the lower level will be available to the public for walk-ins during the City Hall opening hours. The public can also book an appointment with MED by emailing med@yellowknife.ca or calling 920-5630.

CITY PLAYGROUNDS AND OUTDOOR RECREATION AREAS OPEN

All City playgrounds and outdoor recreation areas are open. Residents are asked to follow all Public Health Orders and guidance of the Chief Public Health Officer.

When using playgrounds and any outdoor recreation areas, under the Orders and advice of the Chief Public Health Officer relating to Covid-19, residents should:

-        Ensure that there are no more than 25 people within the space (participants and observers) at any time.

-        Maintain a physical distance of 2 metres or more from persons who do not reside in the same household, except as follows:

• Children 12 years of age and under may engage in outdoor play or sports with one another and are not required to maintain a minimum distance from one another while so engaged in outdoor play or sports.
• Persons may play outdoor sports, with the exception of rugby. Spectators are required to maintain a minimum of 2 metres distance from one another. Players should physically distance where possible and should adhere to COVID-19 guidelines from their national and provincial sports organizations. Players and spectators together must not exceed 25 persons in any outdoor location.

-        Use face masks whenever a physical distance of 2 metres cannot be maintained.

It is encouraged that playgrounds only be used by children 12 years and under. If you are sick or not feeling well, please do not enter the area and return home to self-isolate. Please ensure proper hand sanitizer is used (self-supplied) as recommended by the Chief Public Health Officer, including before and after the use of any equipment.

FIELDHOUSE

The City of Yellowknife is pleased to be planning the re-opening of the Fieldhouse on Tuesday, June 23, 2020, in line with the GNWT’s recent ‘Emerging Wisely’ announcement. To ensure that we re-open safely, and are following capacity and other restrictions that are in place, the following measures will be in effect:

Hours of Operation
Monday to Friday 6:30 a.m. to 9:00 p.m.
Saturday and Sunday 9:30 a.m. to 6:30 p.m.
Statutory Holidays 12:00 p.m. to 4:00 p.m.

Fields
Open for rental only; maximum of 25 people per field, including spectators; physical distancing in effect

Track
Open - limited to 25 people; physical distancing in effect

Climbing Wall and Indoor Playground
Closed

Showers
Available for one at a time with cleaning between

Screening of Patrons
People must check in and out with the front desk. People with fever, new or worsening cough, shortness of breath, tiredness, muscle aches, sore throat, runny nose, headache, diarrhea, loss of appetite, loss of taste, or loss of smell should not enter.

The City would like to thank residents for your ongoing patience as staff work to open facilities in a planned and safe manner, as quickly as possible. The City’s top priorities remain public and staff safety, and continued essential service delivery.

RUTH INCH MEMORIAL POOL

The City of Yellowknife is pleased to confirm that it has received approval from the Chief Public Health Officer (CPHO) to reopen the Ruth Inch Memorial Pool (RIMP) under specific guidelines and with additional public safety measures in place. The RIMP will be filled on Friday, September 25, 2020, and is scheduled to reopen on Friday, October 9, 2020.

Staff are working diligently to reopen the RIMP in a planned and safe manner, in line with the guidelines set out by the CPHO. The City requires approximately two weeks to prepare the pool for reopening, to fill the pool, treat and reheat the water, put the appropriate signage in place as set out by the CPHO, recertify staff and other necessary tasks to ensure the RIMP opens in-line with all Public Health Orders.

To facilitate the refilling of the RIMP, today, Friday, September 25, 2020, the off-leash dog park located behind the Yellowknife Community Arena will be accessible by walk-in only from now until 4:00 p.m. today, Friday, September 25, 2020. Parking will be available in the RIMP and Yellowknife Community Arena parking lots.

TENNIS COURTS OPEN

All municipal Tennis Courts are open for use. Click here for more information.

YELLOWKNIFE PUBLIC LIBRARY

The Yellowknife Public Library (YPL) is open from 10:00 a.m. – 7:00 p.m., Monday to Friday, by appointment only. To book an appointment, for Wi-Fi use or resource pick-ups, email library@yellowknife.ca or call 920-5642. The elevator should be used, one person at a time unless users are from the same household, to enter the YPL, and the stairs should be used to exit. 

The City encourages residents to continue accessing City services online, by emailing CustomerService@yellowknife.ca or visiting www.yellowknife.ca wherever possible. The City asks all users who visit City facilities to respect the physical distancing guidelines as set out by the GNWT and to follow all signage in place at individual facilities. Everyone must check-in and out with the front desk which will be located at each facility entrance. Anyone experiencing fever, new or worsening cough, shortness of breath, tiredness, muscle aches, sore throat, runny nose, headache, diarrhea, loss of appetite, loss of taste, or loss of smell should not enter.

PREVENTION

The City has increased efforts to sanitize and keep clean any facilities and services remaining open and operational, and has posted information in City facilities, to help inform residents on how to protect themselves and each other. 

Until further notice, as ordered by the NWT Chief Public Health Officer Dr. Kami Kandola, all travel into the Northwest Territories is prohibited, with limited exceptions for residents and certain service providers, to combat COVID-19 in the territory. NWT residents returning from outside the NWT from any Canadian or international destination must self-isolate.

Those returning who do not have accommodations in which to self-isolate when they return should contact protectnwt@gov.nt.ca or 1-833-378-8297 between 8 a.m. and 8 p.m. 7 days a week. Each case will be assessed and appropriate measures will be taken to facilitate self-isolation.

For more information on Travel Restrictions for entering NWT, visit GNWT Public Health Services. 

• Taking advantage of the City’s Virtual City Hall and eServices, or your financial institute’s online services to make payments;
•  Use your library card to access the Yellowknife Public Library’s e-books and Lynda Library resources – find out more at www.yellowknife.ca/library;