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Coronavirus Disease (COVID-19)

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Coronavirus Disease (COVID-19)

As the Novel Coronavirus: COVID-19 outbreak continues to evolve around the world, the City of Yellowknife  is  working with partners to manage potential impacts within our community. This includes working with the Government of the Northwest Territories and residents to plan for and mitigate impacts, and ensure continuity of local essential services.

The GNWT Department of Health and Social Services is the lead for information and response to pandemic planning in the NWT, and the City continues to work with them and follow their advice.  Get the latest updates from the GNWT Department of Health and Social Services or the Government of Canada about  (COVID–19).

What Can I Do to Protect Myself and Others Around Me?
 Everyone has a role to play.  There are a number of best practices to prevent it and how to try to keep it from spreading if you do get the virus, including:
  • Wash your hands often with soap and water or hand sanitizer, particularly after  sneezing, blowing your nose or coughing.
  • Clean and disinfect in your home
  • Stay home if you are sick
  • If you are sick, avoid close contact with others
  • Turn away and cover your nose/mouth when you sneeze/cough with a disposable tissue, or sneeze/cough into your elbow
  • Throw used tissues into the garbage
  • Wear a mask when physical distancing cannot be maintained indoors
What is the City Doing to Prepare?
 The City of Yellowknife is currently working on a number of things:
  • Connecting regularly with the Office of the Chief Public Health Officer at Health & Social Services (GNWT) to stay apprised of current information and potential/planned actions
  • Planning for our role if COVID-19 becomes a significant issue for our community, and the actions we will take if a response is required through emergency planning and business continuity planning
  • Increasing the work to keep any facilities and services remaining open facilities clean/virus free - both with our staff and with contracted janitorial service providers
  • Ensuring information from the correct/expert sources is available and accessible
  • The City has stepped up its efforts to sanitize public transit and public spaces, and signs have been posted at city buildings that remind those entering that they should stay away if they exhibit cough, fever or flu-like symptoms.
What City Facilities and Programs have been Affected? 

The health, safety and well being of all community residents and our staff is the City’s top priority. Revised schedules may apply, and additional public safety measures are in place at each facility. Detailed, facility-specific information and schedules are available on facility pages.

Effective July 5, 2021, the following changes will take place at City facilities:

  • Masks or facial coverings will no longer be required in City facilities, but will continue to be recommended if a 2-metre physical distance cannot be maintained.
  • Masks or face coverings remain mandatory on Yellowknife Public Transit as physical distancing is not possible.
  • Appointments will no longer be required when visiting the Yellowknife Public Library, Fieldhouse, Multiplex, or Ruth Inch Memorial Pool (RIMP).
  • Drop-in visitors will be responsible for completing a contract tracing from before or at the start of their visit.
  • The Fire Hall will be open to the public; and
  • School and Gymnasium bookings will be open in compliance with school board parameters.

Visitors should continue to follow the signs in place at all City facilities and the City encourages residents to continue accessing City services online, by emailing CustomerService@yellowknife.ca, calling 920-5600, or visiting our website wherever possible.

What if I Owe the City Money?

Citizens and businesses are encouraged to keep their accounts current by using the City’s online services, making payments through their banks, mailing or dropping off cheques at the City Hall drop box, or calling City Hall. Payments may also be made in-person at City Hall between 8:30 a.m. and 5:00 p.m. weekdays.

What are the current Northwest Territories travel restrictions? 

For more information on Travel Restrictions for entering NWT, visit GNWT Public Health Services

How Can I Physically Distance Myself? 
For residents who are social distancing, the City would like to provide the following links, tips and ideas for keeping busy:
How to Stay Informed?
There is a lot of information available on COVID-19 and we urge you to keep informed through official websites such as the Government of Canada Public Health Services or the GNWT Public Health Services.
COVID-19 Vaccine Clinics

The Moderna COVID-19 vaccine is available free of charge to all NWT residents 18 years of age and older. Residents can book appointments in Yellowknife online or by calling 767-9120. All appointments take place at the Centre Square Mall, in the old Bootlegger location.

For information and resources about the COVID-19 vaccine in all 11 NWT official languages, visit the NT Government's COVID-19 page.

It's important for us all to remain calm and thoughtful,  get information from reliable sources, take precautions to keep you and your families safe, and remain community-minded supporting friends and neighbours who may need a little more support if you can.

Additional Resources

Contacts

Hours of Operation

Winter Hours effective following the Labour Day Weekend
until prior to the Victoria Day Weekend (September to May)
Monday to Friday: 8:30 a.m. to 5:00 p.m.
Saturday and Sunday: Closed

Summer Hours effective following the Victoria Day Weekend
until prior to the Labour Day Weekend (May to September)
Monday to Friday: 8:00 a.m. to 4:30 p.m.
Saturday and Sunday: Closed

Mailing Address & Phone Numbers

Yellowknife City Hall
4807 - 52 Street, P.O. Box 580, Yellowknife, NT X1A 2N4

Switchboard - (867) 920-5600
Mayor/City Manager - (867) 920-5634
Booking Clerk - (867) 669-3457
Municipal Enforcement (MED) - (867) 920-5630
After Hours (MED) - (867) 920-2737
After Hours (Public Works) - (867) 920-5699