Coronavirus Disease (COVID-19)

• Wash your hands often with soap and water or hand sanitizer, particularly after  sneezing, blowing your nose or coughing.
• Clean and disinfect in your home
• Stay home if you are sick
• If you are sick, avoid close contact with others
• Turn away and cover your nose/mouth when you sneeze/cough with a disposable tissue, or sneeze/cough into your elbow
• Throw used tissues into the garbage

• Connecting regularly with the Office of the Chief Public Health Officer at Health & Social Services (GNWT) to stay apprised of current information and potential/planned actions
• Planning for our role if COVID-19 becomes a significant issue for our community, and the actions we will take if a response is required through emergency planning and business continuity planning
• Increasing the work to keep any facilities and services remaining open facilities clean/virus free - both with our staff and with contracted janitorial service providers
• Ensuring information from the correct/expert sources is available and accessible
• The City has stepped up its efforts to sanitize public transit and public spaces, and signs have been posted at city buildings that remind those entering that they should stay away if they exhibit cough, fever or flu-like symptoms.

The health, safety and wellbeing of all community residents and our staff is the City’s top priority. To this effect, as a pre-emptive measure, the following City facilities will be closed to the public until further notice:

• City Hall
• Fieldhouse
• Multiplex
• Ruth Inch Memorial Pool
• Yellowknife Community Arena
• Curling Club
• Yellowknife Public Library
• Solid Waste Facility (see below for contractor information)

ESSENTIAL SERVICES

All essential City services are continuing and residents can still contact the City by calling 920-5600, emailing CustomerService@yellowknife.ca or visiting www.yellowknife.ca

EVENTS

Events and programs run by the City have been suspended and the Yellowknife Visitor Centre, which is currently run out of City Hall, has been closed. The City will update residents as the situation develops. For information on programs, memberships and refunds, visit www.yellowknife.ca/programs. 

PARKING

The City of Yellowknife will be offering free parking, and not enforcing parking meters effective Monday, March 23 until further notice. All other parking regulations will be enforced, such as fire lanes, handicap stalls, and loading zones. This includes parking restrictions on Franklin Avenue from 3:00 – 9:00 a.m. and 4:30 – 6:00 p.m., Monday through Friday.

In addition, the City would like to inform residents that parking on 48 Street is reserved for patients at the Primary Care Centre and meters on 47 Street will be bagged and reserved for parking for health care workers at the Primary Care Centre in the downtown until further notice. The City thanks residents for their cooperation and understanding at this time

TRANSIT

Transit Routes A, B and C are all operating on their regular routes and times Monday through Saturday.  Express Route B will be out of service, both morning and afternoon runs, beginning Monday, March 23rd until further notice.

Yellowknife Accessible Transit Service (YATS) is running on its regular schedule.  Click here to view the complete route and schedule.

The City is asking residents to limit public transit use to essential travel only at this time, for grocery pickups, medical travel or to get to work. When using public transit, practice social distancing, as advised by the Government of Canada. Click here for more information.

Transit Fares Temporarily Waived

The City of Yellowknife is temporarily waiving transit fees to support residents that require public transportation services while also maintaining a safe work environment for transit drivers. The City is asking residents who do not require the bus to kneel or extend its ramp, to embark and disembark via the mid or rear door of the bus to provide social distancing for the drivers and also to not occupy seats or space within 2 meters of the driver.  Buses will be limited to seating capacity only, no standing.

GARBAGE

Solid Waste Facility will be closed to the public until further notice.  Contractors may continue to access the Solid Waste Facility during regular business hours, Monday through Friday, and the City will continue residential and commercial waste and organics collection.

TRUCKED SERVICES

Residents are reminded to keep access to their garbage bins, sewage pumpouts and water delivery clear. Due to recent measures implemented in preparation for the potential impacts of COVID-19 these areas have been difficult for City contractors to access.  Please be advised that if access to your pump outs or garbage bins is blocked service delivery will not be possible.

WASTE PRACTICES

During this time, the City asks residents to be mindful of their waste practices, to help our staff continue to deliver essential services, including residential and commercial waste and organics collection.

Here are a few simple steps we can all take to help ourselves and each other:

• Do not flush baby wipes, disinfectant wipes, shop towels, or other similar products. These types of materials, even when labelled ‘flushable’, increase sewage system blockages and potential damage to personal property - especially in Yellowknife’s cold temperatures, where we are prone to freezing.
• Reduce and divert waste as much as possible. Residents should bring recyclables to the Blue Recycling Depots and put food waste in green carts. Until further notice, dog waste will be allowed in black carts. If safe to do so, residents should store large items, such as pallets, until further notice.
• Compress black cart waste, when it is safe to do so, to optimize space.
• Water delivery and sewage pump-outs are continuing as scheduled. The City asks residents on trucked water and sewer service to conserve water as much as possible and maintain clear access to delivery points. This will allow service delivery providers to address any increased demand that may occur, and lower any potential impacts on services.

The City recognizes that there is a handful of residents without access to regular garbage collection, or who require access to the Solid Waste Facility for honey bag drop-off. These residents should contact the Solid Waste Facility at swfinfo@yellowknife.ca or (867) 669-3406 to set up an appointment.

The City will continue to evaluate service delivery as the situation develops and will inform the public of any changes.

CITY PLAYGROUNDS CLOSED

Residents are advised that all playgrounds with equipment are closed until further notice, following information released by Dr. Kami Kandola, Chief Public Health Officer, Government of the Northwest Territories, on COVID-19. Outdoor parks, rinks and trails remain open and will be maintained by the City, including parks with closed playgrounds inside. At this time, the City asks all residents to practice social distancing while enjoying the outdoors.

The complete list of playground closures includes:

• Borealis Park
• Con Mine Park
• Demelt Crescent Park
• Doornbos Park
• Dusseault Court Playground
• Forrest Drive Park
• Grace Lake Park
• Hall Crescent Park
• Josephine Walcer Park
• Lamoureux Road Park
• Latham Island Park
• Magrum Crescent Park
• McNiven Beach Playground
• Moyle Park
• Niven Drive Park (X2)
• Olexin Park
• Parker Park (X2)
• School Draw Park
• Somba K’e Park
• Spence Road Park
• Stirling Park

PREVENTION

The City has increased efforts to sanitize and keep clean any facilities and services remaining open and operational, and has posted information in City facilities, to help inform residents on how to protect themselves and each other. 

With more residents working and learning from home there is unfortunately an increase in household waste. This has resulted in a need for additional residential waste pickup. The City will be taking the following temporary actions in order to help accommodate this increase in residential waste:

• Weekly Black Cart waste collection will begin and Green Cart (organics) waste collection will be temporarily suspended, effective Monday, April 6, 2020. For the time being, residents should dispose of organic waste in Black Carts;

*For the week beginning Monday, April 6, residents may place either their Green or Black Cart at the curbside for collection of general residential waste. Only one cart can be collected.

• Dog waste can temporarily be disposed of in Black Carts;
•  The Solid Waste Facility will remain closed to the general public until further notice in an effort to keep the public and staff safe and reduce the spread of COVID-19;
• In order to uphold social distancing, the City is working with Ingraham Trail residents to address their residential garbage needs;
• Residents with honey bags or without access to regular garbage collection, can contact the Solid Waste Facility to set up an appointment at swfinfo@yellowknife.ca or (867)669-3406;

Why are these measures necessary?

The City of Yellowknife is taking difficult yet necessary action to ensure safe waste management operations are continued during the global, COVID-19 pandemic. Waste management is an essential service and, at this time, our top priorities are public and staff safety, and continued essential service delivery.

With more residents working and learning from home there is unfortunately an increase in household waste. This has resulted in a need for additional residential waste pickup.

Has the City considered all possible solutions?

The City continues to tackle complex waste management issues resulting from COVID-19 and all our decisions are made with public and staff safety, and continued essential service delivery as the top priorities. Waste management is an important issue for Yellowknifers and residents have reached out with questions and suggestions. Council and Administration are working to provide the best possible solutions in this quickly evolving situation.

What can residents do?

By following simple yet effective waste management practices, residents can assist the City in tackling this issue:

• Reduce waste wherever possible;
• Divert waste by bringing recyclables to the Blue Recycling Depots;
• Compress Black Cart waste, when it is safe to do so;
• For now, store larger waste items, including spring cleaning, home renovation waste, etc.;
• Do not illegally dump garbage.

What can I do with my dog waste?

Dog waste can temporarily be disposed of in Black Carts.

What can I do with my organic waste?

For the time being, residents should dispose of organic waste in Black Carts.

What about residents with honeybags?

Residents with honey bags or without access to regular garbage collection, can contact the Solid Waste Facility to set up an appointment at swfinfo@yellowknife.ca or (867)669-3406.

How long will these measures be in place?

The City continues to evaluate the situation surrounding COVID-19 in Yellowknife and reminds residents that these measures are temporary. The City will inform the public of any changes.

Until further notice, as ordered by the NWT Chief Public Health Officer Dr. Kami Kandola, all travel into the Northwest Territories is prohibited, with limited exceptions for residents and certain service providers, to combat COVID-19 in the territory. NWT residents returning from outside the NWT from any Canadian or international destination must self-isolate.

Those returning who do not have accommodations in which to self-isolate when they return should contact protectnwt@gov.nt.ca or 1-833-378-8297 between 8 a.m. and 8 p.m. 7 days a week. Each case will be assessed and appropriate measures will be taken to facilitate self-isolation.

For more information on Travel Restrictions for entering NWT, visit GNWT Public Health Services. 

• Taking advantage of the City’s Virtual City Hall and eServices, or your financial institute’s online services to make payments;
•  Use your library card to access the Yellowknife Public Library’s e-books and Lynda Library resources – find out more at www.yellowknife.ca/library;