Browser Compatibility Notification
It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.
Skip to Content

Coronavirus Disease (COVID-19)

|
 
Contacts

Coronavirus Disease (COVID-19)

As the Novel Coronavirus: COVID-19 outbreak continues to evolve around the world, the City of Yellowknife  is  working with partners to manage potential impacts within our community. This includes working with the Government of the Northwest Territories and residents to plan for and mitigate impacts, and ensure continuity of local essential services.

The GNWT Department of Health and Social Services is the lead for information and response to pandemic planning in the NWT, and the City continues to work with them and follow their advice.  Get the latest updates from the GNWT Department of Health and Social Services or the Government of Canada about  (COVID–19).

The City Planning to Emerge Wisely

The City of Yellowknife is pleased to be planning the re-opening of City programs, services and facilities, in line with the GNWT’s recent ‘Emerging Wisely’ announcement. To ensure that we re-open safely, and are following capacity and other restrictions that are in place, many factors must be considered. The City would like to thank residents for your ongoing patience as staff work to do this in a planned and safe manner, as quickly as possible. The City’s top priorities remain public and staff safety, and continued essential service delivery.

The City is developing its’ re-opening schedule and will communicate all updates with the public, via the City webpage and on social media. Residents can also contact the City by emailing CustomerService@yellowknife.ca or calling 920-5600

What Can I Do to Protect Myself and Others Around Me?
 Everyone has a role to play.  There are a number of best practices to prevent it and how to try to keep it from spreading if you do get the virus, including:
  • Wash your hands often with soap and water or hand sanitizer, particularly after  sneezing, blowing your nose or coughing.
  • Clean and disinfect in your home
  • Stay home if you are sick
  • If you are sick, avoid close contact with others
  • Turn away and cover your nose/mouth when you sneeze/cough with a disposable tissue, or sneeze/cough into your elbow
  • Throw used tissues into the garbage
What is the City Doing to Prepare?
 The City of Yellowknife is currently working on a number of things:
  • Connecting regularly with the Office of the Chief Public Health Officer at Health & Social Services (GNWT) to stay apprised of current information and potential/planned actions
  • Planning for our role if COVID-19 becomes a significant issue for our community, and the actions we will take if a response is required through emergency planning and business continuity planning
  • Increasing the work to keep any facilities and services remaining open facilities clean/virus free - both with our staff and with contracted janitorial service providers
  • Ensuring information from the correct/expert sources is available and accessible
  • The City has stepped up its efforts to sanitize public transit and public spaces, and signs have been posted at city buildings that remind those entering that they should stay away if they exhibit cough, fever or flu-like symptoms.
What City Facilities and Programs have been Affected? 

The health, safety and wellbeing of all community residents and our staff is the City’s top priority. To this effect, as a pre-emptive measure, the following City facilities will be closed to the public until further notice:

  • Multiplex (open to rental groups)
  • Yellowknife Community Arena (open to rental groups)
  • Curling Club
  • Visitor Centre

ESSENTIAL SERVICES

All essential City services are continuing and residents can still contact the City by calling 920-5600, emailing CustomerService@yellowknife.ca or visiting our website.

 City Hall
City Hall is open to the public from 11:00 a.m. – 2:00 p.m., Monday to Friday. Access will be available via the lower entrance on 49 Avenue only. To access the Customer Services desk in the main lobby, the elevator should be used, one person at a time unless users are from the same household. The Municipal Enforcement Division (MED) service desk on the lower level will be available to the public for walk-ins during the City Hall opening hours. The public can also book an appointment with MED by emailing med@yellowknife.ca or calling 920-5630.
 Fieldhouse

The Fieldhouse has re-opened under specific guidelines and with additional public safety measures in place as approved by the Chief Public Health Officer (CPHO). 


For more information visit our Fieldhouse page.

Garbage

Residents can access the Public Drop-off (PDO) at the Solid Waste Facility (SWF) to dispose of their waste from 11:00 a.m to 4:15 p.m. Tuesday through Sunday. The Solid Waste Facility will be closed to the public every Monday. 

Contractors may continue to access the Solid Waste Facility during regular business hours, Monday through Friday, and the City will continue residential waste collection.

Salvaging has returned to the Solid Waste Facility. During SWF opening hours, from 11 a.m. to 4:15 p.m. Tuesday to Sunday, salvaging may take place in the Public Drop-Off area. For the safety of the public and SWF staff, please follow all guidelines as issued by the Chief Public Health Officer and all signage in place.

The City has returned to the regular biweekly cart collection schedule. Click here for more information.

Library
The Yellowknife Public Library (YPL) is open from 10:00 a.m. – 7:00 p.m., Monday to Friday, by appointment only. To book an appointment, for Wi-Fi use or resource pick-ups, email library@yellowknife.ca or call 920-5642. The elevator should be used, one person at a time unless users are from the same household, to enter the YPL, and the stairs should be used to exit. For more information please visit our library webpage.
 Playgrounds and Outdoor Recreation Areas
All City playgrounds and outdoor recreation areas are open. Residents are asked to follow all Public Health Orders and guidance of the Chief Public Health Officer. For more information visit our playgrounds page.
Programs and Events
Fall 2020 program registration began on Friday October 9, 2020. For information on programs visit our programs page.
Ruth Inch Memorial Pool
The Ruth Inch Memorial Pool (RIMP) has re-opened under specific guidelines and with additional public safety measures in place as approved by the Chief Public Health Officer (CPHO). For important information on the new procedures in place please visit our RIMP page
Tennis Courts
All municipal Tennis Courts are open for use. Click here for more information.
 Transit

Effective Thursday November 12, 2020, Yellowknife Public Transit will be increasing capacity on all transit buses, following an exemption granted by the Chief Public Health Officer. Riders are asked to respect physical distancing where possible (greater than 2 meters between household groups). Facial coverings remain mandatory as per By-law No. 5028. Please ensure that facial coverings are in place before boarding Public Transit. Passengers are asked to enter through the front doors and exit through the rear doors.

Exceptions Regarding Face Coverings:

There are exceptions for:

  • Children under 2 years of age;
  • Persons with an underlying medical condition which inhibits the ability to wear a mask or face covering;
  • Persons who are unable to place or remove a mask or face covering without assistance;
  • Transit employees behind a physical barrier or shield.

For more information, visit our transit page.


The City encourages residents to continue accessing City services online, by emailing CustomerService@yellowknife.ca or visiting our website wherever possible. The City asks all users who visit City facilities to respect the physical distancing guidelines as set out by the GNWT and to follow all signage in place at individual facilities. Everyone must check-in and out with the front desk which will be located at each facility entrance. Anyone experiencing fever, new or worsening cough, shortness of breath, tiredness, muscle aches, sore throat, runny nose, headache, diarrhea, loss of appetite, loss of taste, or loss of smell should not enter.

PREVENTION

The City has increased efforts to sanitize and keep clean any facilities and services remaining open and operational, and has posted information in City facilities, to help inform residents on how to protect themselves and each other. 

What if I Owe the City Money?

Citizens and businesses are encouraged to keep their accounts current by using the City’s online services, making payments through their banks, mailing or dropping off cheques at the City Hall drop box, or calling City Hall. Payments may also be made in-person at City Hall between 11:00 a.m. and 2:00 p.m. weekdays.

In recognition of the current extenuating circumstances, the City will continue to waive penalties on late payments until the end of this year. However it is important to note that as of January 1, 2021, interest will again accrue on ALL overdue amounts. Therefore, citizens and businesses are encouraged to ensure their accounts are current by this date. Those who are not able to do so are encouraged to contact the City to enter into a payment plan.

What are the current Northwest Territories travel restrictions? 

Until further notice, as ordered by the NWT Chief Public Health Officer Dr. Kami Kandola, all travel into the Northwest Territories is prohibited, with limited exceptions for residents and certain service providers, to combat COVID-19 in the territory. NWT residents returning from outside the NWT from any Canadian or international destination must self-isolate.

Those returning who do not have accommodations in which to self-isolate when they return should contact protectnwt@gov.nt.ca or 1-833-378-8297 between 8 a.m. and 8 p.m. 7 days a week. Each case will be assessed and appropriate measures will be taken to facilitate self-isolation.

For more information on Travel Restrictions for entering NWT, visit GNWT Public Health Services

How Can I Physically Distance Myself? 
 For residents who are social distancing, the City would like to provide the following links, tips and ideas for keeping busy:
  • Taking advantage of the City’s Virtual City Hall and eServices, or your financial institute’s online services to make payments;
  •  Use your library card to access the Yellowknife Public Library’s e-books and Lynda Library resources – find out more at www.yellowknife.ca/library
How to Stay Informed?
There is a lot of information available on COVID-19 and we urge you to keep informed through official websites such as the Government of Canada Public Health Services or the GNWT Public Health Services.

It's important for us all to remain calm and thoughtful,  get information from reliable sources, take precautions to keep you and your families safe, and remain community-minded supporting friends and neighbours who may need a little more support if you can.

Additional Resources

 

Hours of Operation

Winter Hours effective following the Labour Day Weekend
until prior to the Victoria Day Weekend (September to May)
Monday to Friday: 11:00 a.m. to 2:00 p.m.
Saturday and Sunday: Closed

Summer Hours effective following the Victoria Day Weekend
until prior to the Labour Day Weekend (May to September)
Monday to Friday: 8:00 a.m. to 4:30 p.m.
Saturday and Sunday: Closed

Mailing Address & Phone Numbers

Yellowknife City Hall
4807 - 52 Street, P.O. Box 580, Yellowknife, NT X1A 2N4

Switchboard - (867) 920-5600
Mayor/City Administrator - (867) 920-5634
Booking Clerk - (867) 669-3457
Municipal Enforcement (MED) - (867) 920-5630
After Hours (MED) - (867) 920-2737
After Hours (Public Works) - (867) 920-5699