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Transit COVID-19 Information


Transit Capacity

Effective Thursday November 12, 2020, Yellowknife Public Transit will be increasing capacity on all transit buses, following an exemption granted by the Chief Public Health Officer. Riders are asked to respect physical distancing where possible (greater than 2 meters between household groups). Facial coverings remain mandatory as per By-law No. 5028. Please ensure that facial coverings are in place before boarding Public Transit. Passengers are asked to enter through the front doors and exit through the rear doors.

Transit Mandatory Face Covering By-law

Effective AUGUST 31, 2020 masks or face coverings are mandatory on Yellowknife Transit pursuant to By-law No. 5028.


There are exceptions for:

  • Children under 2 years of age;
  • Persons with an underlying medical condition which inhibits the ability to wear a mask or face covering;
  • Persons who are unable to place or remove a mask or face covering without assistance;
  • Transit employees behind a physical barrier or shield.

Customers who do not have a mask or face covering as a result of an exception will be permitted to board Yellowknife Transit vehicles. Not all medical or other conditions are visible.

Frequently asked questions

1. Why are you making masks mandatory?

The COVID-19 pandemic is ongoing. As the economy reopens and ridership increases, it will not always be possible to maintain physical distancing of 2 meters on buses. Wearing a mask or face covering can decrease the transmission of COVID-19 when physical distancing is not possible

2. I have a medical condition that means I can’t wear a mask. Do I have to wear one?

No, anyone with a medical condition that prohibits wearing a mask is exempt. You will be permitted to board Yellowknife Transit vehicles without a mask.

3. Why isn’t the operator wearing a mask while driving?

Operators do not have to wear a mask while behind a barrier or inside the operator cab. Operators must wear a face covering on transit when they are not behind a barrier.

4. Do I need to wear a mask while waiting at a bus stop?

Masks are not required while standing outside at a bus stop. However, please maintain a physical distance of 2 metres from others.
Masks are required if you are waiting inside a bus shelter at a stop.

5. How are you enforcing the policy?

Our focus is on education and information, not penalties. Signage will be provided on mask requirements for customers. Customers who do not have a mask or face covering as a result of an exception will be permitted to board Yellowknife Transit vehicles. Remember that not all medical conditions are visible.


Hours of Operation

Winter Hours effective following the Labour Day Weekend
until prior to the Victoria Day Weekend (September to May)
Monday to Friday: 8:30 a.m. to 5:00 p.m.
Saturday and Sunday: Closed

Summer Hours effective following the Victoria Day Weekend
until prior to the Labour Day Weekend (May to September)
Monday to Friday: 8:00 a.m. to 4:30 p.m.
Saturday and Sunday: Closed

Mailing Address & Phone Numbers

Yellowknife City Hall
4807 - 52 Street, P.O. Box 580, Yellowknife, NT X1A 2N4

Switchboard - (867) 920-5600
Mayor/City Manager - (867) 920-5634
Booking Clerk - (867) 669-3457
Municipal Enforcement (MED) - (867) 920-5630
After Hours (MED) - (867) 920-2737
After Hours (Public Works) - (867) 920-5699