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Complaints

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The City recognizes the importance of public input and welcomes complaints as valuable forms of feedback. This policy provides the public with an avenue for submitting complaints and provides City Administration with consistent practices for handling complaints about City programs, facilities, services and employees.

The City will endeavor, first and foremost, to resolve complaints informally. In those situations where a member of the public is not satisfied with an informal resolution, they may follow the formal complaints process.

The City also appreciates receiving suggestions and ideas from the public, as well as compliments when City employees deliver above expectations. These are welcomed and can be provided outside of this policy in whatever manner is easiest for the member(s) of the public wanting to share – in person, in writing, by telephone, or by email.

This policy complements the City of Yellowknife’s existing suite of policies, which include the Respectful Workplace, Anti-Harassment Policy and Code of Conduct for City Employees Policy.

 To make a complaint about a service or program

Informal Complaint
It is the responsibility of City employees to attempt to resolve issues or concerns before they become Formal Complaints, and identify opportunities to improve municipal services. For cases where informal resolution is successful, complaint logging is not required.

Complaints must be made within thirty (30) days after the alleged event.

Should an Informal Complaint not be resolved to the satisfaction of the Complainant, the Complainant may file a Formal Complaint.

Formal Complaint
A Formal Complaint shall be in writing and in the prescribed form of the Public Complaint Form, The Formal Complaint shall be submitted to the City Clerk.

Complaints must be made within thirty (30) days after the alleged event or within seven (7) days of the conclusion of the informal complaint process.

The City Clerk will issue a tracking number to the Complaint and will acknowledge receipt of the Complaint in writing within 5 business days.

The City of Yellowknife complaint policy and complaint form are available for download below:
Complaint Policy
Complaint Form

Complaints can be submitted in sealed envelope marked confidential or emailed:
By Mail: Attention: City Clerk
City of Yellowknife
P.O. Box 580
Yellowknife, NT X1A 2N4

In person: 4807 - 52 Street

Telephone: (867) 920-5646

Email: publiccomplaint@yellowknife.ca

 To make a complaint about a City Employee
Informal Complaint
It is the responsibility of City employees to attempt to resolve issues or concerns before they become Formal Complaints, and identify opportunities to improve municipal services. For cases where informal resolution is successful, complaint logging is not required.

Complaints must be made within thirty (30) days after the alleged event.

Should an Informal Complaint not be resolved to the satisfaction of the Complainant, the Complainant may file a Formal Complaint.

Formal Complaint
A Formal Complaint shall be in writing and in the prescribed form of the Public Complaint Form, The Formal Complaint shall be submitted to the City Clerk.

Complaints must be made within thirty (30) days after the alleged event or within seven (7) days of the conclusion of the informal complaint process.

The City Clerk will issue a tracking number to the Complaint and will acknowledge receipt of the Complaint in writing within 5 business days.

The City of Yellowknife complaint policy and complaint form are available for download below:
Complaint Policy
Complaint Form

Complaints can be submitted in sealed envelope marked confidential or emailed:
By Mail: Attention: City Clerk
City of Yellowknife
P.O. Box 580
Yellowknife, NT X1A 2N4

In person: 4807 - 52 Street

Telephone: (867) 920-5646

Email: publiccomplaint@yellowknife.ca 

 To make a complaint about a Member of Council

The City of Yellowknife Council Code of Ethics By-law No. 4976 outlines the procedure for making a complaint about a member of Council.  Members of the public, as well as other members of Council, can file complaints for potential violations of By-law No. 4976, Council's Code of Ethics.

To make a complaint about a member of Council complete the Council Code of Ethics Complaint Form

Place the Council Code of Ethics Complaint Form, and any supporting documentation in a sealed envelope addressed to the Integrity Commissioner.

By Mail: Attention: Sheldon Toner, Integrity Commissioner
P.O. Box 996
Yellowknife, NT X1A 2N7

In person: 5016 50 Avenue

Telephone: (867)873-6000
Toll Free 1-888-558-0668

Email: sheldon@dragontoner.ca

 

Hours of Operation

Winter Hours effective following the Labour Day Weekend
until prior to the Victoria Day Weekend (September to May)
Monday to Friday: 8:30 a.m. to 5:00 p.m.
Saturday and Sunday: Closed

Summer Hours effective following the Victoria Day Weekend
until prior to the Labour Day Weekend (May to September)
Monday to Friday: 8:00 a.m. to 4:30 p.m.
Saturday and Sunday: Closed

Mailing Address & Phone Numbers

Yellowknife City Hall
4807 - 52 Street, P.O. Box 580, Yellowknife, NT X1A 2N4

Switchboard - (867) 920-5600
Mayor/City Administrator - (867) 920-5634
Booking Clerk - (867) 669-3457
Municipal Enforcement (MED) - (867) 920-5630
After Hours (MED) - (867) 920-2737
After Hours (Public Works) - (867) 920-5699