The Public Works and Engineering Department is responsible for the maintenance of the system. This includes pumping and treatment, frost protection, water meters, maintenance of reservoirs, fixing water leaks, looking after water mains, maintenance of the sewer system, the storm sewer system, lift stations, and the sewage lagoons.
Please be advised that noisy water pipes or sinking ground could be indications of a service break. Should you have any concerns please report them to the City.
Piped Water and Sewer |
The majority of the City of Yellowknife is on piped water and sewer service. The current piped water and sewage system is composed of 6 pumphouses, a Water Treatment Plant, and 14 lift stations, Additionally there is 62 km of buried water main and a slightly smaller quantity of sewer main, poly summer water line (above grade generally), approximate 11 km of forcemain, and a sewage lagoon system complete with control structures. The City of Yellowknife Public Works Department flushes and cleans the entire City water system on an annual basis in order to ensure a safe, healthy and odourless supply 24 hours per day, every day of the year. To insure our water remains at the highest standard for domestic use, continuous CL2 monitoring is done 24/7 at 7 locations. Elevations in the reservoir and bacteriological samples are done monthly at three locations. |
Trucked Water and Sewer Pump out |
Only Old Town, Latham Island, Ndilo, Kam Lake Industrial Park, Grace Lake, Con and Rycon Trailer Park, commercial buildings at the Airport and some commercial buildings along Old Airport Road receive truck water delivery and sewage pump out. Trucking currently services approximately 680 residents or just under 4% of the population not including commercial/industrial demand (about 1,600 employees). Please note that for trucked water customers currently using surface lines, this service will be disconnected on Monday, September 18th. Please ensure your tanks are filled prior to the disconnection date. |
Water and Sewer Registration, Discontinuation and Pre-authorized Payment |
To register for water, sewer and garbage services, please complete the appropriate registration form below. There will be a fee applied to your first utility bill for setting up these services. Residential Utility Connect Form Commercial Utility Connect Form You can sign up to pay for utilities, or update new payment information, with our Pre-Authorized Payment form. If you need to update your existing credit card expiry date, please complete the Updated Credit Card Expiry Date form. Cancel your existing Pre-Authorized Payment. To discontinue water, sewer and garbage services, please complete the Utility Disconnect Form. If you have an existing account and would like to sign up to have your bill emailed each month, please complete the ESend Request Form. |
Freeze Protection |
Preventing your water and sewer lines from freezing is an important homeowner responsibility. Use the Water Line Freeze Protection Tips to ensure your pipes don't freeze in the winter. |
Recreational Vehicle Water Fill and Sewer Dump |
Please be advised that the Recreational Vehicle Water Fill and Sewer Dump Station on Kam Lake Road near the Coronation Drive intersection will be closed due to construction activities, effective 8am Friday July 28th. The City is pleased to provide continuity of these services at Pumphouse #4, on the Corner of Kam Lake Road and Old Airport Road, where the Tennis Courts are located. Signage at both locations will be in place to advise residents of this temporary arrangement. The City wants to thank residents for their patience while construction work around town progresses.
Old Airport Road / Kam Lake Road ( Pumphouse #4) Location
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Surface Water Lines Dedicated for Community Gardens |
Commissioning and repairs to surface water lines dedicated to human consumption will take precedence over any work for Community Garden Water Lines. Residents can expect water service to Community Gardens no sooner than the middle of June. |
Surface Water Lines Dedicated for Human Consumption Schedule for Old Town and School Draw (Updated Every Spring) |
Commissioning: First week of May
Start-up: May 31, 2023
Shut-Down: September 18, 2023
Decommissioning: September 18, 2023
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Service Connection Failure Program |
In the event of a water or sewer connection failure, the City may be able to help offset the associated costs with the Service Connection Failure Program. |
Harmful Products - What Not to Flush |
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