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Corporate Services

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The Corporate Services Department is responsible for four service areas: financial services; property tax assessment, budgeting and financial reporting; purchasing and risk management; and information technology. The managers who head each of these divisions report to the director, who sets the course for the department, and provides a level of advice and support to the Mayor and Council, Senior Administration and the municipality that is typically associated with the role of chief financial officer.

Financial Services Division

The Financial Services Division is responsible for the accounting, utilities, and lottery and business licensing functions, in accordance with established legislation and by-laws. The Division manages operating and capital financial transactions, treasury, investment, and corporate accounting and reporting functions. The Division also administers the Customer Service Centre that responds to inquiries, provides information, handle complaints and takes payments and registrations.

Taxation, Budgeting and Evaluation Division

The Manager of Taxation, Budgeting and Evaluation Division analyzes the financial data and program performance information provided by all City departments in order to produce the annual budget and provide periodic financial reports. It is through this multi-year budget process that Council sets its priorities and plans for major capital projects. The process helps the City to ensure that, in the course of providing services to the public, Council's direction is implemented and costs controlled.

Corporate Services and Risk Management Division

The Corporate Services and Risk Management Division ensures that goods and services are acquired according to policies and procedures that protect the interests of the City. The Division manages procurement, inventory/stores, insurance and liability coverage and the corporate printer services. The Manager oversees the Request for Proposal and tendering processes, as well as the issuance of Visa procurement cards through which City staff purchase goods and services.

Information Technology Division

The Information Technology Division is responsible for all aspects of the City's information technology infrastructure. This includes:

  • The secure and reliable network that connects workstations, laptops, mobile devices, printers, scanners, and copiers at sites throughout the City and provides users with access to essential software tools, integrated data sources, and the internet.
  • Databases that house and protect extensive data resources across the corporation.
  • Software applications that streamline processes and service delivery.
  • Websites that extend electronic information access and online services to staff and citizens.
  • Telephone, cellphone, and voice mail services that facilitate communication and collaboration.
  • Public workstations and wireless services that expand public computing and Internet access.
  • Geographical information systems and tools that present information from a spatial perspective.
  • Back end systems that support diverse services such as traffic lights, ice-making equipment, building controls, digital call logging, and security cameras.

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