Rules and Safety

Supervision

Children 6 years of age and younger must be supervised by an adult (16+ years) at a 4:1 ratio at all times and in all areas of the facility. Youth guardians (13+ years) can supervise children at a 1:1 ratio. Guardians must be within arm’s reach of the child they are supervising, and come prepared in swimming attire to render immediate assistance (a few seconds away from the child).

Visitors with serious medical conditions

Those with serious medical conditions (seizure disorders, heart conditions) should be accompanied by a person knowledgeable of their condition and directly responsible for their supervision. Any visitors with a medic alert or known medical conditions should report the condition to the lifeguard on duty. The companion will be able to swim at no charge.

Emergency signals

Visitors should be aware of emergency signal and abide by directives given by Aquatic Centre staff:

• One whistle blast – Clear the pool immediately, follow the lifeguard's instructions
• Two whistle blasts – Pay attention to the lifeguard and wait for direction

Amenity restrictions

Steam room

• No scents are permitted in the steam room
• Use of steam room should not exceed 30 minutes
• Those with poor health, high blood pressure, heart or circulatory disease, those who are pregnant and those using prescription medication are advised to consult with a physician prior to using the steam room
• Children 12 years old and under must be accompanied by a guardian

Therapy pool (hot tub)

• Those with poor health, high blood pressure, heart or circulatory disease, those who are pregnant and those using prescription medication are advised to consult with a physician prior to using the therapy pool
• Children must be directly supervised by an adult

Restrictions on other amenities

• 1 metre springboards – Life jackets are only permitted on the 1 meter springboards
• 3 metre springboard – Only those who have passed the swim test can use this springboard
• Big waterslide – Swimmers must be at least 48 inches tall and under 300 pounds
• Small slide – Swimmers must under 48 inches tall

Universal change rooms

• Children 6 years and under must be accompanied by a guardian
• Shoes must be removed prior to entering the change room hallway
• No nudity is permitted in open areas
• Photography and video recording is prohibited
• No food or glass is permitted in change rooms
• Visitors must shower with soap before entering the pool
• Visitors must limit use of scented products

Lockers

• Lockers can be used free of charge
• Residents must bring their own lock; locks will be available for purchase at reception
• No items can be left in lockers overnight
• Locks that remain after hours will be cut and items will be removed

Viewing areas

Visitors are welcome to watch swimming lessons in the seating area in the lobby or use the viewing area located on the second floor of the facility. For safety reasons, visitors are not permitted to watch swimming lessons from the pool deck. 

Swim tests will be conducted by lifeguards at the beginning of every hour during open swims to assess the swimming ability of children ages 7 to 13 years old each time they enter the facility. Meeting location will be announcement at the facility prior to the test commencing.

Upon entry, reception staff will give out pink or green wristbands to all children ages 6 and under to signify that they are required to be within arm's reach of a guardian at all times and in all areas of the facility (including the pools). This wristband is given to children regardless of swim ability.

Swim Test: The swim test will consist of a 30 second tread and a 25 metre swim. 

Yellow wristbands  will be given to children ages 7-13 years old who have completed the swim test, signifying they have full access to the facility.

Wristbands are utilized for safety and program quality control, and should remain on for the duration of your visit.