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As of September 25, 2025, the Canadian Union of Postal Workers (CUPW) has launched a national strike. Canada Post has stated that mail and parcels will not be processed or delivered for the duration of the national strike, and no new items will be accepted until the national disruption is over.

The following areas may experience changes or adjustments due to the postal strike:

 

Utility and Tax Bills

Residents are reminded that they are still obligated to pay tax and utility bills by the due date.

      - Utility Bills

  1. Subscribe to receive utility bills via email (E-billing).

  2. Access Utility Bills information, including amounts and due dates, by enrolling in the City’s Virtual City Hall Manage Utility / Tax Accounts portal via the "My Account" section.

  3. Make payments online, and by credit card over the phone or in person at City Hall during regular opening hours.

      - Property Tax Statements

  1. Access property tax information, including amounts and due dates, by enrolling in the City’s Virtual City Hall Manage Utility / Tax Accounts portal via the "My Account" section.
  2. Alternatively, call the Budgeting and Taxation Department at (867) 920-5625 to arrange pickup of your Final Tax Notice at City Hall during regular opening hours.
  3. Make payments online or in person at City Hall during regular opening hours.

 

Development Permit Decisions

Statutory notice of Development Permit Decisions will be fulfilled by posting signs on site, publication in the local newspaper, notice on the City’s website, and other notice circulations as necessary when required to fulfill specific regulatory obligations.  The City will also consider alternative delivery methods to ensure residents are provided notice of Development Permit Decision Notices.

 

Penalty Notice and Fines

The public remains responsible for paying penalties and parking tickets by their scheduled due dates. Payments can be made online, by credit card, over the phone, or in person at City Hall during regular opening hours.

 

Interlibrary Loan and Book Ordering

Interlibrary loans across the NWT are temporarily paused until the current strike is resolved. Additionally, book orders for the Yellowknife Public Library may experience delays if Canada Post is the selected courier.

 

Customer Services Responses

Due to delays in mail delivery caused by the ongoing postal strike, response times from Customer Service Representatives will be affected. Residents are encouraged to contact the City by email at CustomerService@yellowknife.ca or by phone at (867) 920-5600 for general inquiries.

 

 

The City of Yellowknife is committed to maintaining essential services and minimizing inconvenience to residents during the current postal disruption. Residents are encouraged to monitor the City’s website and social media channels for updates on mail-dependent services.

For more information, please contact the appropriate department through our contact directory.