FAQ

 Please check our Fees for the current charge

• You will not be able to borrow until payment is made or lost material is returned in good condition
• Lost/damaged material is invoiced at replacement value + $5 processing fee. Items overdue for  more than 6 weeks  are considered lost.

• 2 renewals allowed except when another patron wants the material or if it is an Interlibrary Loan
• Online renewal is available via the catalogue page. Please visit the online catalogue:

1. click on the Catalogue tab (menu bar on the left)
2. select catalogue and then my account
3. renew my materials
4. enter your library card and pin number
5. Note: only material that is not overdue can be renewed this way.

• Email the library requesting a renewal
• Phone the library to renew
• Renew with our self-check computer

Feel you have returned an item and are getting overdue notices?

• Please take one more look at home for it
• Contact the library to have us search for it here
• If we find the item, we will check back in and remove the fines for item
• If we don't find the item, we will be in touch

• 8 public access stations
• Your library card gives you access to one hour of free Internet use per day
• You may purchase additional time provided there is no one waiting. The cost is $5.50 per hour.
• The computers connect to a black and white printer. Please check our Fees for the current charge

• The Circulation desk will provide you with a username and password
• You will get access to two hours of free wireless per day. 
• You may purchase additional time. Please check our Fees for the current charge
• The network is called YPLNet and a username and password is required

• The library has a black and white photocopier

• Please check our Fees for the current charge

• Need a library card to make a request
• Libraries will lend books, DVDs, and CDs
• Lending library may so no to the request due to popularity at their library

• No fee for the loan but late charges will be applied if not returned on time.  Please check our Fees for the current charges

• Need a library card to request
• Library will lend books, microfilm
• Will not lend CDs and DVDs
• Lending library may not fill the request due to popularity at their library
• If library charges a fee, we will pass on that fee to you to pay and late charges will be applied if not returned on time. Check our Fess for the current charges

•  One piece of valid photo ID with your current Yellowknife address

• One piece of ID and a bill that has your current Yellowknife Address

• A Parent or guardian must be a member of the library
• Parent or guardian must fill out a member card for the child and sign that they are responsible for any materials borrowed

• Current contact information
• Letter from your shelter or temporary housing

Please note card is good for 3 months and may be renewed if needed. Card is limited to five items.

• Pay a refundable deposit. Please check our Fees for the current charge
• Photo ID
• Current contact information

Please note that your deposit will be refunded when you turn in your card and all material that was taken out has been brought back. Card is limited to five items.

•  ID - photo or no photo

Please note this card is for using the computer only. No borrowing on this card.

• Card is for those borrowing audiobooks provided by the CELA Library. This card is for patrons who have a print disability only.

Report lost or stolen cards right away. You are responsible for any materials borrowed on your card.

• Library Meeting Room Bookings  have been suspended until further notice as the City prepares for the potential impacts of COVID-19.

• Our meeting room's capacity is 130. It is 1310.75 sq. ft.
• Rental of the room includes access to kitchen, wireless (one hour), tables (12) and chairs (65).
• Profit groups are required to pay to use the room. Please check our Fees for the rental rates.
• Non-profit groups may use the room free of charge.
• We only book three months in advance.

• Audiovisual and coffee making equipment are NOT available.
• Library reserves the right to refuse or cancel bookings based on availability and scheduling of Library or City programs and events.
• To book the meeting room please email library@yellowknife.ca or phone 920-5642

The Yellowknife Public Library is pleased to be able to offer its residents and visiting authors and illustrators a quiet and private room in which to work. Our Writers' Room is equipped with a desktop computer, two desks and chairs, lamps and a bookcase. Please feel welcome to book this room.

• The Writer's Room can be booked for a maximum of 3 hours/day, up to 2 times/week, per group or family.
• Bookings can be made up to one week in advance.
• Bookings will be cancelled if the user is more than 30 minutes late without notifying the library staff.
• Extended use may be authorized by the Library Manager on a case-by-case basis (i.e. writers, exams, etc).
• Personal items are not to be left in the Writer's Room - they will be placed in our lost and found.
• To book the writer's room, please call 920-5642 and select "Circulation" from the menu.

• EBSCO Host - Canadian Reference Center - offers online access to the largest collection of full-text Regional Canadian and International content including Maclean's, Canadian Geographic, the Toronto Star, La Presse Canadienne, and many more. 
• Canadian Oxford Dictionary
• Reference books (in-library use only) including dictionaries, mult-language dictionaries, thesauri, almanacs, manuals, themed encyclopaedias, and more. These are complemented by our extensive non-fiction collection which can be borrowed.
• 8 public computers and free wifi for online research and printing
• Stop by our information desk where our friendly and informative staff would love to assist in all your research and school assignment inquiries

• Northern newspapers from regions across all three territories

• Up Here
• EdgeYK
• Above & Beyond
• The Circle
• We also have a large collection of northern themed books that may be useful to your local and northern research needs

Meeting Room & Writer's Room 

Meeting Room

• Profit groups are required to pay to use the room.

• Meeting room	Fee	Fee Effective September 1, 2020
  Non-profit group	no charge	no charge
  For-profit group	$471.75/day $235.75/half day $59.00/hour	$486.00/day $242.75/half day $60.75/hour
  Adult	$24.00	$24.75/hour
  Adult/Youth	$18.00	$18.50/hour
  Youth	$12.00	$12.25/hour
  Writer's Room - For Profit User	$12.50/hour	$12.75/hour

• Non-profit groups may use the room free of charge.

Writer's Room:

• Tutors (that are charging their clients) and Profit Groups will be charged for using the room.

• Writer's Room Fee Fee Effective September 1, 2020 For Profit User $12.50/hour $12.75/hour

• Non-profit and individual students/writers are able to use free of charge

• Overdue Book Fines	Fee	Fee Effective September 1, 2020
  Yellowknife Public Library books	$0.10/day to a max. of $5.00	$0.00/day
  Inter-Library Loans	$1.00/day	$1.00/day
  Videos/DVDs	$.50/day to a max. of $10.00	$0.00/day

   

  Others	Fee	Fee Effective September 1, 2020
  Internet use -City computer for use in excess of 1 hour -Mobile devices for use in excess of 2 hours	$5.75/hour	$6.00/hour
  Membership card	no charge	no charge
  Replacement card	$1.00/each	$1.00/each
  Photocopying (black and white)	$0.20/copy	$0.20
  Computer printing (black and white)	$0.25/black and white copy	$0.25/black and white copy
  Lost materials	replacement cost + $5.00	replacement cost + $5.00
  Exam invigilation	$49.50	$51.00