Skip to Content

Live: Council Webcast

  • Emergency Police, Fire, Medical Call: 9-1-1
  • Police: 867-669-1111
  • Fire & Medical: 867-873-2222
  • A-Z Services

City of Yellowknife Logo City of Yellowknife Logo

Contact Us
  • Living Here
    • Animals
    • Applications, Forms, Licenses and Permits
    • Arts, Culture, and Heritage
    • Business Directory
    • Career Opportunities
    • CityExplorer (Interactive Maps)
    • Click and Fix YK
    • Community Programs
    • Composting
    • Construction
    • Contact Directory
    • Education
    • Elections
    • Emergency and Power Outage information
    • Environment
    • Events Calendar
    • Garbage
    • Health Services
    • Homelessness
    • Indigenous Peoples
    • Life Events
    • Manage UtilityTax Accounts
    • Parking
    • Pay All Tickets
    • Pingstreet Mobile App
    • Places of Worship
    • PlaceSpeak - Public Engagement Platform
    • Programs
    • Property Search
    • Property Taxes and Assessments
    • Public Library
    • Public Safety
    • Recycling
    • Roads and Transportation
    • Seniors
    • Slow Down Campaign
    • Snow Removal
    • Support and Wellness
    • Transit
    • Water and Sewer
    • Weather and Climate
    • World Council on City Data (WCCD)
    • Yellowknife Videos
  • Getting Active
    • Facilities
    • Parks and Outdoors
    • Programs and Events
  • Exploring Yellowknife
    • About Yellowknife
    • Arts, Culture, and Heritage
    • Aurora Forecast
    • Extraordinary Yellowknife
    • Farmers Market
    • Foodies
    • How to Get Here
    • GIS
    • Promotional Videos
    • Self Guided Tours
    • Shop Local Initiatives
    • Visitors Guide
    • Yellowknife Tourism Links
  • Doing Business
    • Applications, Forms, Licenses and Permits
    • Available Properties
    • Bids and Tenders
    • BizPaL
    • Business Directory
    • Business Resources and Services
    • CityExplorer (Interactive Maps)
    • Design Standards
    • Development Incentives
    • Economic Development Initiatives
    • Filming
    • Open Data
    • Planning and Development Initiatives
    • Promotional Campaigns
    • Property Taxes
    • Public Engagement
    • Short Term Rental Accommodation
    • Tourism Development
    • Trademarks
    • University
    • Water and Sewer
    • Why Yellowknife
    • World Council on City Data (WCCD)
  • City Government
    • About City of Yellowknife
    • Bids and Tenders
    • By-laws
    • Career Opportunities
    • City Budget
    • City Council and Mayor
    • Committees of Council
    • Community Grants
    • Community Organizations
    • Complaints
    • Contact Directory
    • Departments
    • Elections
    • Facility Hours and Locations
    • Indigenous Relations
    • Media Room
    • Open Data
    • Policies
    • Public Notices
    • Reports and Publications
    • Virtual City Hall
    • Volunteering
    • Webcast Video
    • World Council on City Data (WCCD)
    • Yellowknife 50th Anniversary
  • Newcomer
    • Education
    • Housing
    • Yellowknife Videos

Default Banner

Rights and Responsibilities

Home...TransitAccessible TransitRights and Responsibilities
  • Facebook
  • Twitter
  • LinkedIn
  • Email

Yellowknife Accessible Transit Service (YATS) wants passengers and drivers to be safe and comfortable during YATS trips. To ensure the safety of those on board and to make sure as many passengers as possible are assisted, the following rights and responsibilities apply.
 

Passenger Rights
  • A safe, comfortable ride.
  • To be treated with courtesy and respect.
  • To be picked up on time, subject to the limits of safety and road conditions.
Passenger Responsibilities
  • Treat schedulers, drivers, and other passengers with courtesy and respect.
  • Ensure that their mobility aid is in proper working order and can be transported safely.
  • Ensure that the combined weight of the mobility aid and the passenger is not more than 275 kilograms (600 pounds).
  • Act in a way that does not jeopardize the safety or dignity of other passengers or YATS staff
  • Pay the proper fare or present their transit punch pass when boarding the YATS vehicles. Riders may be denied service if they do not have their pass or fare.
  • To give timely reason of late cancellations and no-shows to YATS staff.
  • Plan and prepare for their travel so as not to inconvenience other riders, so that the number of trips provided by YATS can be maximized. This means:

    • having the addresses of their destinations, their appointment times and other necessary information available when making ride reservations.
    • providing reasonable access to the external accessible door of their locations. This includes arranging for such things as snow removal on steps, walks and such.
    • canceling unwanted trips in accordance with the trip cancellation policy.
    • being prepared to leave 15 minutes before their scheduled pick-up time. If assistance is required to prepare for a trip, an individual other than the driver must provide assistance.
  • Refrain from smoking, eating, or drinking while on YATS vehicles.
  • Refrain from the use of radios, cassette or disc players, or any other electronic musical device played aloud when onboard YATS vehicles.
  • Secure any door or lock, as necessary, prior to departing on their trip. If a YATS employee is asked by the passenger to lock or unlock doors or entrance ways, the City of Yellowknife, Yellowknife Transit and Yellowknife City staff, contractors, or contractors' employees will not be held responsible for any consequences.
  • Supply a child's car seat, if required by a child accompanying the passenger. Passengers or their attendants are responsible for securing it in the vehicle and for its removal.
  • Not to transport hazardous materials (i.e.: corrosives, flammable liquids, explosives, etc.). Riders who must travel with a portable oxygen unit or service animal should inform the dispatcher at the time the reservation is made.
Driver Rights
  • To be treated by passengers and other staff with courtesy and respect.
  • To decline to assist a passenger by lifting the passenger, the mobility aid, or heavy parcels.
  • To park at a different pick-up or drop-off spot if the designated location cannot be safely accessed.
  • Drivers can deny service to a passenger if:

    • The passenger does not pay the right fare or have a valid pass;
    • The driver feels the passenger is a danger to other passengers or the driver
Driver Responsibilities
  • Provide passengers with a safe and comfortable ride.
  • Treat passengers and other staff with courtesy and respect.
  • Follow the schedule, within the limits of safety and road conditions.
  • Wait at the designated stop for at least five minutes past the actual arrival time.
  • Keep control of their vehicle at all times. This means:
    • Parking the vehicle in safe locations
    • Keeping the vehicle in sight at all times.
Rules to Ensure Passenger and Driver Safety
  • Drivers are not allowed to go beyond the external accessible door and are not allowed to enter a customer's residence for any reason.
  • Drivers are responsible for all passengers boarding or leaving the vehicle.
  • Only drivers can operate any of the vehicle equipment including lifts or wheelchair tie-downs.
  • Drivers will, upon request, escort riders to and from the nearest visible accessible door (see definitions). Drivers must remain within sight of their vehicle at all times. If no accessible door is available, or its location requires the driver to lose sight of the vehicle, then the driver is not obligated to escort the rider to the door, and the rider must arrange for assistance, if required.
  • Transit
    Toggle Section Transit Menu
    • Accessible Transit
      Toggle Section Accessible Transit Menu
      • Application
      • Cancellations
      • Rights and Responsibilities
      • Trip Booking
      • Warnings
    • Advertising
    • Fares
    • Schedules and Maps
  • View Full Living Here Menu
    Toggle Section
    • Animals
      Toggle Section Animals Menu
      • Animal Control
      • Animal Search
      • Dog Licensing
      • Lost Pets
      • Off-leash Dog areas
      • Scoop the Poop
      • Wildlife
    • Applications, Forms, Licenses and Permits
    • Arts, Culture, and Heritage
    • Business Directory
    • Career Opportunities
    • CityExplorer (Interactive Maps)
    • Click and Fix YK
    • Community Programs
      Toggle Section Community Programs Menu
      • Access for All
      • Adopt-A-Street
      • Spring Clean-Up
    • Composting
      Toggle Section Composting Menu
      • Backyard Composting
      • Centralized Composting Program
      • Worm Composting
    • Construction
      Toggle Section Construction Menu
      • Road Construction
      • Water and Sewer Construction
    • Contact Directory
    • Education
    • Elections
    • Emergency and Power Outage information
      Toggle Section Emergency and Power Outage information Menu
      • Power Outage
    • Environment
      Toggle Section Environment Menu
      • Energy
      • Weather and Climate
    • Events Calendar
    • Garbage
      Toggle Section Garbage Menu
      • Amnesty Days
      • Animal Waste
      • Curbside Cart Program
      • Fees
      • Hours of Operation (Solid Waste Facility)
      • Household Hazardous Waste
      • Large Item Pick-up
      • Spring Clean-Up
      • Yard Waste
    • Health Services
      Toggle Section Health Services Menu
      • Coronavirus Disease (COVID-19)
    • Homelessness
    • Indigenous Peoples
    • Life Events
      Toggle Section Life Events Menu
      • Birth Certificate
      • Death Certificate
      • Lakeview Cemetery
        Toggle Section Lakeview Cemetery Menu
        • Cemetery Fees
      • Marriage Licence
    • Manage UtilityTax Accounts
    • Parking
    • Pay All Tickets
    • Pingstreet Mobile App
    • Places of Worship
    • PlaceSpeak - Public Engagement Platform
    • Programs
    • Property Search
    • Property Taxes and Assessments
      Toggle Section Property Taxes and Assessments Menu
      • A Guide to Property Taxes
      • Assessment Appeals
      • Assessment and Taxation Forms
      • Change of Home Ownership
      • Frequently Asked Questions
      • Historical Assessment and Taxation Data
      • Paying Taxes
      • Property Assessment
      • Property Tax Arrears List
      • Property Tax Calculator
      • Property Tax Rate Benchmark Report 2021
      • School Support
      • Seniors
    • Public Library
      Toggle Section Public Library Menu
      • Catalogue and Collection
      • FAQ
      • Library Hours and Location
      • Library Calendar
      • Online Resources
        Toggle Section Online Resources Menu
        • Audio and e-Books
        • Linkedin Library
      • Programs
        Toggle Section Programs Menu
        • Summer Reading Club
    • Public Safety
      Toggle Section Public Safety Menu
      • Emergency Dispatch
      • Emergency Plan and Preparedness
      • Ice Measurement and Safety
      • Municipal Enforcement Division
        Toggle Section Municipal Enforcement Division Menu
        • Licences and Permits
          Toggle Section Licences and Permits Menu
          • Dog Licensing
          • Event Applications
          • Parking
            Toggle Section Parking Menu
            • Administrative Monetary Penalty System
            • Parking Permits
          • Snowmobiles
        • Reporting and Enforcement
          Toggle Section Reporting and Enforcement Menu
          • Animal Control
          • Noise Complaints
          • Traffic and Parking Enforcement
          • Downtown
          • Tickets
        • Updates and Alerts
        • Who We Are
      • Wildfire Information
      • Fire and Ambulance
        Toggle Section Fire and Ambulance Menu
        • Fire Division
          Toggle Section Fire Division Menu
          • Our Mission, Our Motto
          • Fire Division Fees
          • Fire Division Statistics
          • Join our team
    • Recycling
      Toggle Section Recycling Menu
      • Beverage Container Program
      • Blue Bin Stations
    • Roads and Transportation
      Toggle Section Roads and Transportation Menu
      • Disability Placards
      • Parking
      • Road and Transportation Permits
      • Road Maintenance
        Toggle Section Road Maintenance Menu
        • Closures
        • Sidewalk Cleaning
        • Snow Removal
        • Traffic Signals
    • Seniors
    • Slow Down Campaign
    • Snow Removal
    • Support and Wellness
      Toggle Section Support and Wellness Menu
      • Homelessness
      • Housing and Shelter Support
      • Support, Assistance and Services
    • Water and Sewer
      Toggle Section Water and Sewer Menu
      • Sewage System
      • Stormwater
      • Submarine Water Pipeline Replacement Project
      • Water Treatment Plant
      • Water Licence
      • Water
        Toggle Section Water Menu
        • Billing
        • Water Meter Requirements
    • Weather and Climate
    • World Council on City Data (WCCD)
    • Yellowknife Videos

Contact Us

Subscribe to page updates

City of Yellowknife Footer logo

4807 - 52 Street, P.O. Box 580,
Yellowknife, NT, X1A 2N4
Tel: 867-920-5600

  • Living Here
  • Getting Active
  • Exploring Yellowknife
  • Doing Business
  • City Government
  • Newcomer
twitter:d67fd7f6-1a0a-4b39-a73b-0aa0582e8d57

© 2022 City of Yellowknife

PrivacySitemapFeedbackIntranetContact UsHours of OperationCouncil Portal
By GHD Digital
Follow Us: View our Twitter Page View our Instagram Page View our Facebook Page View our YouTube Page

Browser Compatibility Notification

It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.