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Billing

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Contacts

Your utility bill shows how much water your household uses on a monthly basis. We will be happy to assist you with any questions concerning your bill.

How To Read Your Utility Bill

Below is a guide on how to read your water bill. This guide shows breakdown of the charges on a typical monthly statement for a single home, with no more than two bathrooms and suites.

For commercial accounts, please contact the City.

Utility Bill Breakdown

Fee

Description

Typical Cost*

ACCESS FEE

For access to the City's water system

$7.95

DEMAND CHARGE

Based on the size of the water meter providing water to the user

$9.87

SOLID WASTE LEVY

Covers the costs of handling the community's garbage, including some recycling

$20.00

INFRASTRUCTURE LEVY

Covers the costs associated with water and sewer upgrades

$12.00

INSURANCE PROGRAM

Each property owner is responsible for the connection line from the user's residence or establishment, to the water and sewer main at the street. Failures along those lines can be very costly. To help offset those costs, where no private insurance was available, the City added this charge in 1991 to assist property owners when the failures occurred. This insurance pays the balance remaining after the $1,000.00 deductible has been paid by the property owner to $25,000 maximum

$10.00

CONSUMPTION

This charge is based on the amount of water you use during the month. It includes the cost of drawing the water from the river, treating, pumping and delivering the water to your house. Your water consumption is measured in cubic metres. One cubic metre is equal to 1,000 litres or 220 gallons.

$3.61 per m3

or

$15.92 per 1,000 gallons

TOTAL

Computer Estimated vs. Actual Reading -At certain times, an estimate of your consumption may be made, which is based on your average consumption history. You can also call in your meter reading during the last week of the month.

 

*Typical cost based on typical monthly statement for a single home, with no more than two bathrooms and suites

Additional Information

The back of your bill now provides information regarding automatic direct debit of your checking or saving account or automatic debit to your Visa or Master Card. Messages and other useful information is included.

Receive your utility bill by email.

Water Basic Service Charge

The basic service charge includes cost and maintenance of your water meter, the costs of reading the meter monthly and issuing your bill. It also covers costs associated with the infrastructure that is required to collect the wastewater from your home and for operating and maintaining the storm sewers.

 

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