If you are experiencing an emergency, call 9-1-1.
When you call 9-1-1, be prepared to tell the dispatcher the name, address, and other location details of the building or area where the emergency is happening.
You, as a resident of Yellowknife, are the eyes and ears of the Fire Division. You may make the difference in saving a life, preventing burn injuries, or limiting property damage by reporting a fire. Everyone benefits with early detection, early arrival of the Fire Division, and early intervention. Here are some guidelines in reporting a fire situation.
| Fire Alarm System – Building Monitored |
| In a building where the fire alarm system is being monitored, the monitoring company will contact the Fire Division to advise of a fire alarm activation. This will promote rapid response to the building in question. If you have information on the fire (or false alarm) call 9-1-1 and advise the dispatcher, who will in turn update the responding crew. The more they know prior to arrival, the quicker the crews will be to deal with the incident. |
| Fire Alarm System – Building Not Monitored (Local Alarm Only sign will be above or below the pull stations) |
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If the fire alarm has been activated in a building where the system is not monitored, leave the building and call 9-1-1. Pass on any information you may have about the cause of the alarm activation and location of the fire in the building (if you know). Note: individual suites in apartment buildings and condos are not always connected to the fire alarm system. If you smell or see smoke coming from someone’s suite or hear their smoke alarm sound, knock on their door to ensure they are OK. If there is no incident (smoke alarm set off by cooking), no need to contact emergency services. If they don’t respond, activate the pull station, go to your meeting place outside, and call 9-1-1, making sure to advise the dispatcher of the suite number that the smoke is coming from. |
| No Fire Alarm System |
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If you are in a building with no fire alarm system (small office buildings, homes, etc.) and you see smoke or fire, get everyone out of the building and call 9-1-1. Pass on any information you may have regarding the location of the fire within the building and the cause. Note: If it is a very small fire, and you are trained in using a fire extinguisher, make sure everyone is out of the house before attempting to extinguish the fire and ensure you call 9-1-1 before attempting to extinguish. |
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Alarms Ringing |
| If you are walking by a building and you hear alarms ringing coming from the building, call 9-1-1. The dispatcher may request that you wait for the responding crew to arrive. |
| Fire on the Exterior of a Building |
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If you believe there to be a fire on the exterior of a building, check to see if the fire appears to be growing, if the colour of the smoke turns from light to dark grey, and if the smoke appears to be growing in volume. If this is the case, call 9-1-1. Note: In -30°c to -40°c temperatures, building and vehicle exhaust turns into ice fog. When this fog floats in front of various light features, it can give the appearance of fire and smoke. |
| Wildland Fires |
| The Fire Division will respond to wildland fires within the City’s boundaries, and will respond to structure fires outside of these boundaries. When calling 9-1-1 to report a wildland fire, please provide the exact location of the fire and as many details as possible (size of the fire, any exposures – i.e. property at risk). If safe to do so, stay on site to show the fire crew the location. |